FAQs

With great products, comes great responsibility. We understand that you might have questions in regards to our products so here are some of our frequently asked questions. 
 

Shipping

I can't wait any longer for my new favourites! When will my order be shipped?

We understand your excitement of our products because us too! Typically it takes 2-5 business days for our warehouse to fulfill the orders. After fulfilling, they are already to be shipped!
 

When will it arrive at my home?  

*Please note that in light of the current pandemic, delivery time might be affected*
We only partner with trust-worthy and secure courier service companies to ensure your parcel has the quickest delivery time and to limit potential to lost. In terms of delivery time, it depends on the location that the parcel is being shipped to. 
    

Express North America Shipping: 5-14 business days 

Express Worldwide Shipping: 7-21 business days

 

Is my order guaranteed to arrive? 

YES, 100%. Though, we can not ensure the package's arrival is within the timeframe, since we do not control the courier services. All shipped parcels would be given a tracking number and you can enjoy the comfort of tracking yours in just one click! 
   
 
If in the case of parcels lost in transit (which happens on a rare occasion and we are very sorry about), Contact Us for a resend!
 
*Please note that in light of the current pandemic, delivery time might be affected*

Do you ship to my country? 

To meet needs of our growing international customers base, we are currently expanding our list of countries that products can be shipped. Currently, we offer shipment to most countries Asia, Australia, Europe, North America. Please Contact Us for more information on whether we can deliver to your country.

Oh Crap! The shipping information I have summited are wrong. I need help!

Don't worry, we are here to help. Send us a contact us inquiry within 12 hours and we will modify your the shipping information as soon as possible.
 

Do I have to pay customs charges? 

It varies on every country. We suggest that you can contact your local postal office for more information.
  

Cancelling/Refunding

Please note that cancelling will not be permitted after the product has shipped.
   
 

Charity 

Where will my donation be going to?

When checking out, options of organizations available to donate will be shown below your cart. Simply by choosing the organization you would like to donate and we will transfer your donation directly to the desired organization.

Packaging

What's the deal with the "eco-friendly" packaging? 

That's true. We do provide eco-friendly and sustainable packaging on all our products. Please Click Here to read more about our eco-friendly packaging.

 

Sizing 

Necklaces

All of our single layered necklaces are 40 cm in length with a 5 cm adjustable chain attached to provide a custom experience. 
 
In terms of our multi-layered necklaces, layers necklaces varies from 20 cm - 50 cm in length and comes with adjustable chain attached to provide a custom experience. 
 

Anklets

All of our anklets are 25cm in length with a 5 cm adjustable chain attached to provide a custom experience.

 

Bracelets

All of our bracelets are 16 cm in length with a 5 cm adjustable chain attached to provide a custom experience.

  

Rings

 *Please notice the product description and see which applies to your ring*
All of our Adjustable Rings fits most adult fingers and provides a custom experience for you. 
 
In regards to some of our non-adjustable rings, options will be given for you to choose a ring size that will fits. Please look below for our ring size chart:

Sunglasses 

All of our sunglasses are 14 cm in length and 13 cm in width when extended and is designed to fit all.
 

Bags, Purse, Backpacks

Please note that all of our bags, purse and backpacks varies in size. Please check the product description for the size of your desired items.
 

Products In Home Sweet Home Category  

Please note that all of our products in the home sweet home category varies in size. Please check the product description for the size of your desired items.
 

Jewelry Care

To maximize its life, each of our jewelry pieces will be attached with a jewelry care instruction card. 
 

Safety 

Each of our products are made from safe materials. However if damages/ allergies are seen while using product. PLEASE DO STOP USING IT. 
 

Electronics

Please be assured that all of our electronics are made with high quality and has a very long life-use. If electronics purchased at our store are damaged, please contact us for a resend. 
 

Thank-you and have fun shopping at Eva L'